These are our terms and conditions upon inquiring, confirming a booking or travelling with us.
Pricing & Promotions
From time to time, we will offer special prices or promotions. The terms and conditions of our special pricing or promotions are:
- When we list or offer “Pricing from…” this means that this is for a minimum of 10 people on board for a water taxi service and a minimum of 6 people for a fishing charter. The cost may be higher if there is less than these numbers of people on board, respective of the service we offer. Please contact us to discuss.
- When we list or offer a special for a “limited time”, we mean subject to a time period around a local event, public holiday, local anniversary day or another time period, such as a calendar month. Please contact us to discuss if you wish to clarify this “limited time” or book outside of a “limited time”.
Booking Confirmation
We require a 50% deposit on the verbally or written agreed costs of your trip to confirm your booking, with the balance payable the day before your scheduled booking.
Cancellation Policy
You will receive a refund if you cancel your booking, but we may charge a fee unless otherwise agreed with us. Unfortunately, we are unable to refund any deposits for cancellations made within 48 hours of departure.
Re-booking Policy
If we cancel your trip due to unsafe conditions on the water we will retain only your 50% deposit, refunding any other payment, with the option to re-book within a 6 month period at a mutually agreed date and time. This is as there is no point to going ahead with an unsafe nor unenjoyable trip when conditions do not allow.
This is a very uncommon occurrence, with our waka being suitable for most weather conditions, our skipper experienced, and our being able to change locations that might allow for a safe or more enjoyable experience for you.
Safety
We make every effort to ensure your safety. Our waka complies with all Maritime New Zealand requirements for passenger vessels with our waka being marine surveyed including our safety procedures and equipment on board.
Your skipper is fully qualified, experienced and registered to operate our boats.
Risk Awareness
We offer inshore water-based activities where there is an element of risk involved that we have a duty to make you aware of.
- Person overboard
- Vessel loss of steering and propulsion
- Loss of personal items
- Risk of slips, trips & falls onboard
- Risk of death or other serious injury
Risk Commitment
- We run onboard backup & redundancy systems and communications as is required by a fully surveyed waka under Maritime New Zealand’s Operator Safety System.
- Please follow the instructions of the skipper or crew at all times
- Accompanying adults of children under the age of 18 must ensure that they follow our instructions at all times.
- Please use the safety equipment we have onboard which will be made known to you on boarding our waka.
- We operate with our guests safety in mind as do our venues, destinations and accommodation providers.
- We reserve the right to terminate the trip or your participation whenever your safety becomes compromised, if due to unsafe weather or any other conditions that might arise.
- Excessive consumption of alcohol may require you to walk the plank, with a safety line attached and life jacket in order to sober you up, which won’t be a pleasant experience, especially in cooler conditions.
- Aside from that last point, we are fully compliant with Maritime New Zealand’s Operator Safety System.